Your Question Answered Here

Products

Do you offer bespoke sizes?

Yes - as a UK manufacturer we can create any size.  Contact us with your requirements and we will provide a quote.
Do you offer a warranty on your products?

We offer warranties on all our products. Details can be found on the individual product pages.
Do I need an account to place an order?

No, you don't need an account to place an order. However, creating an account allows you to save your shipping information for faster checkout in the future, track your orders, and view your order history.
What are fire ratings and what do they mean?

All public buildings require EN3501.1 Class B fire rated products in corridors and stairwells. All our products are meet this classification.
Do you despatch plain label?

Yes we do! We regularly despatch plain label for trade customers. Please contact us for details.

How To Order

Do I need an account to place an order?

No, you don't need an account to place an order. However, creating an account allows you to save your shipping information for faster checkout in the future, track your orders, and view your order history.

Payment

What payment methods do you accept?

We accept Visa and Mastercard credit cards and debit cards. Payment can be made using WorldPay, a secure payment gateway. If you are trade, please ask about setting up an account.

Deliveries

What are your leadtimes?

Our standard turnaround time is 7-10 working days, unless the order is for a stock item and this will be next day delivery. We will always inform you of our lead times when you place your order. The standard turnaround time may vary during busy periods.
Where do you deliver to?

UK mainland only. We can deliver to Northern and Southern Ireland. Please contact us to obtain a carriage quote.
How much are your delivery charges

All website orders are delivered free of charge.

Any Questions?

Contact us on 01444 239777 or use the online chat if you have any another questions.